A residential care home in Sefton has been assessed as ‘outstanding’ by Care Quality Commission (CQC) inspectors – one of only two providers in the borough with this rating.

The Hudson Road home in Maghull – run by one of Sefton’s leading adult social care providers, New Directions – has been highly praised by the CQC for being exceptionally caring and responsive to the needs of the people who live there.

Hudson Road supports people with profound and multiple disabilities, including learning and physical disabilities and sensory needs.

The service aims to provide a homely environment and to help residents live a full life, with as much control, choice and independence as possible.

During their visit the CQC inspectors met relatives of residents who described the standard of care their loved ones received as ‘exceptional’, and ‘more like one big happy family than a care setting’.

The inspection team also commented on the gentleness of staff, and the kindness and affection they showed to residents, within their professional boundaries.

They also said that staff knew residents extremely well, with care being provided on a very individual basis, and with support and activities being planned around each resident’s personal preferences and interests.

Inspectors also met other health and social care professionals during their visit who also spoke very highly of the home, its lovely atmosphere and the expertise of its staff.

Commenting on the CQC assessment Hudson Road Registered Service Manager, Virginia Flaherty, said: “An ‘outstanding’ rating is not easy to achieve and is testament to the hard work, commitment and caring philosophy of every member of our team.

“Our aim is to provide residents with an environment in which they feel safe and where their privacy and dignity are respected, while at the same time giving them as much independence as we can.”

Meanwhile, the New Directions Domiciliary Care Service – which provides support to enable people to remain living in their home – was rated ‘Good’ by the CQC in December.

New Directions took over the Domiciliary Care contract from another provider in February 2018 and over the past two years has worked hard to improve the service, achieving a ‘Good’ rating across all areas.

At the same time, the New Directions Reablement Service also maintained its ‘Good’ rating across all areas, winning praise from the people it cares for and their families.

A cluster of other New Directions’ services have been rated as ‘Good’ in recent months including the Aintree Lane respite service (the sister service to Hudson Road), the Poplars respite service in Southport, Chase Heys respite and enablement service in Southport, Shared Lives and the Supported Living service.

New Directions Managing Director, Mark Fox, said: “I would like to congratulate the Hudson Road team on their success which truly is outstanding. It’s a real feather in the cap for the service and for New Directions as a whole.

“We are also immensely proud of all our other registered services which have achieved ‘Good’ ratings over the last year. The high standard of these services demonstrates the organisation’s quality of care and values, and has been achieved thanks to our highly skilled and dedicated staff.

“New Directions will continue to strive to provide the best care and support to people who need our services across Sefton,” added Mr Fox

New Directions..Care Quality Commission Outstanding report for Hudson Road