How we handle your data

Here at New Directions, we take the utmost care with the information you provide us with. All our services have dedicated protected systems which means that your information is locked and only accessed by management.

If you are a user of our services, you will be asked to sign a GPDR form which allows us to use your photos for New Directions use only. We will never give out your information to anyone else and the use of photographs will be used only for New Directions use only.

Click Here to view our Information Security Policy Statement



Please see below all the COVID-19 statements including the latest updates.

Covid-19 Statement – Updated on the 21/12/2021

New Directions remains focused on the care and wellbeing of the people we support, our staff, volunteers, and families throughout the ever-changing challenges Covid 19 has brought, not only to our organisation, but society as a whole.

We are fortunate to have all our services open, which we review and monitor daily, enabling us to respond to Government advice and local transmission rates.

Our staff continue to work tirelessly to ensure the health and well-being of the people we support by either visiting individuals in their homes or through our residential and day services. We have strong infection control measures in place and have extensively trained and re-trained all staff in good infection control.

At all times, we want to reassure you that we are following Government guidance on how we respond to the pandemic, with our utmost priority being focussed on keeping people safe and well.

Covid 19 Safe Practice:


· Our staff and people who attend services are tested regularly for Covid 19, complying with Government guidance, which is reviewed daily.

· We rolled out a successful vaccination programme for our staff as soon as the vaccine was available. Our people we support are mostly fully vaccinated.

· New Directions’ policy is to promote the Covid-19 vaccination by encouraging and educating individuals to have their vaccinations. We are encouraged by the huge uptake of vaccinations across our organisation.

Infection control

You can be reassured that all our services have an ongoing and plentiful supply of personal protective equipment (PPE). We have robust infection control measures and enhanced cleaning regimes in place in our services. Our staff are fully trained to ensure infection prevention and control measures are strictly followed. We continue to risk assess and risk manage our services and will provide updates if any circumstances change. If local services are impacted due to local restrictions or public health requirements, then your local service will inform you.

FAQs and Guidance

For FAQs relating to your health and wellbeing or general queries about the government position and latest news please visit these websites:

· Public Health England · NHS · Government

For FAQs relating to the local response to the pandemic in Sefton, the latest position and latest news please visit these websites:

· Sefton Council · Sefton Clinical Commissioning Group

We hope you have been able to find the guidance and advice you need in these documents. Should you require any further information, please email us at feedback@ndirections.org using the title ‘COVID19 Query’ in the subject box and we will get back to you as soon as possible.



Previous COVID-19 Statements

*Phased reopening of some sites will be available from March – Please see our Facebook Page or contact the service you require for more information.

Throughout this global pandemic and future of uncertainty, we are actively working to guarantee the safety and wellbeing of all our staff and the people who use our services. Our frontline staff, in particular, play a vital role in delivering essential support to those most vulnerable and at risk.

During this national UK lockdown, we are effectively planning safe ways for everyone to utilise our services. As part of this our main concern will always be to our people and the New Directions family. Crucial support that we provide is needed during these difficult times to maintain mental and physical wellbeing whilst staying safe. The introduction of the new Vaccines has meant that everyone can effectively manage the symptoms of COVID-19 and has allowed those most vulnerable to be protected. This will inevitably allow for a smooth transition on the way to establishing normality with a roadmap out of COVID-19.

The latest information given from the Government regarding COVID-19 is one of positive outcomes. We are starting to see the light at the end of the tunnel and the roadmap that will lead us out of this COVID-19 crisis.

In order for you to keep updated on the latest services we are providing in all of our facilities please check out our updated information below. Or visit the services page where all our COVID-19 information can be found for each service.

Please follow the government guidelines on all COVID-19 related issues and remember “Hands. Face. Space”.


Please see below what do to if you or anyone else you know has the symptoms of COVID-19:

If you have a positive COVID-19 test you must self-isolate for up to 10 days. This includes anyone within your household and support bubble.

“Stay home and self-isolate even if you have minor symptoms such as cough, headache, mild fever, until you recover. Call your health care provider or hotline for advice. Have someone bring you supplies. If you need to leave your house or have someone near you, wear a medical mask to avoid infecting others.

If you have a fever, cough and difficulty breathing, seek medical attention immediately. Call by telephone first, if you can and follow the directions of your local health authority.”

If you are a user of New Directions services please contact us via phone or email in order for us to support you in the best way possible.


Keeping our staff and members safe:

If you require to contact someone from our Head Office please see the contact us or meet the team pages in this site. It provides all the information needed to get ahold of someone whilst we are working from home.

All our sites are in line with government guidelines we are adhering to the strictest hygiene and social distancing rules.

Thank you everyone who is supporting us and contributing towards this national effort in overcoming the COVID-19 pandemic. The sheer determination of our staff and users to persevere during these difficult time is truly amazing. 


For more information about COVID-19, please visit the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/